Privacy Policy

Effective Date: 20/1/25

Brainwaves Tuition (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Australian privacy laws.

1. Collection of Personal Information

We may collect the following personal information to provide our services effectively:

Name, email address, phone number, and physical address.
Student details, such as age, academic needs, and relevant educational information.
Sensitive information, such as health conditions, special needs, or other personal preferences, when necessary to provide tailored tutoring services.

We collect information through:

Online forms on our website.
Social media communications.
Phone calls and emails.

2. Use of Personal Information

We use your personal information for the following purposes:

To book tutoring sessions.
To match students with suitable tutors.
To send invoices and manage payments.

We do not use your personal information for marketing purposes.

3. Sharing of Personal Information

We share your personal information only with:

Tutors for the purpose of providing services.
Third-party platforms, such as Zoho Books (for invoicing) and Google Drive (for data storage).

We ensure these platforms adhere to appropriate security and privacy standards.

4. Data Storage and Protection

We store your data securely using Google Drive, which is accessible only to authorised personnel. We implement appropriate security measures to prevent unauthorised access, alteration, or disclosure of your data.

5. Access, Updates, and Retention

You have the right to access, update, or request deletion of your personal information by contacting us via email at brainwavesperth@gmail.com or calling 0431 962 854.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After this, your information will be securely deleted.

6. Complaints and Concerns

If you have any concerns or complaints about how we handle your personal information, please contact us at:

Email: brainwavesperth@gmail.com
Phone: 0431 962 854

We will respond promptly to resolve your concerns.

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this page periodically for updates.